Welcome to the GoToMyAccounts Community!
We want everyone to get the most out of GoToMyAccounts and the GoToMyAccounts community, so we ask that you please read and follow these guidelines. And enjoy your visit here!
Looking for Support?
These discussion topics are the recommended resource when you want to search for and/or post a question that is not covered in our Knowledge Base. TheSupport topic is usually the best place to start as it is formatted for question, answer, resolution. "Solved" discussions will be marked accordingly with the "best answer" pinned to the top of the thread.
24/7 support is not guaranteed. It might take a few hours or a few days until someone with the right knowledge sees your issue and replies.
Posting Tips
Want to start a new discussion? First, be sure to read through our Knowledge Base and look through the relevant articles. Then spend some time browsing the forum, familiarize yourself with the tag system system, and do a few searches for keywords related to your topic. It could be someone has already started a discussion about it!
When you're sure you're ready to start a discussion, please keep the following points in mind:
- Give it a good title! You'll get the best results if your title makes it clear what you want to talk about.
- Choose the right tag(s). This will increase the likelihood your post will be read and answered promptly.
- Your first post on the system will require approval. This will usually be done within an hour or two, but could be as much as one business day. Don't worry, your post is there and we only vet the initial post to discourage spamming in the forums.
- Don’t post repeatedly about the same topic, as doing so will tend to have the opposite effect.
- Remember, you don't need to sign your posts. We've got your profile to let us know who you are.
- Do not post any sensitive or private data, text, photos in the forums. These are generally visible to the public, so be mindful of that. If there's a need to send sensitive data, we will provide a means to do that as needed.
Absolutely NO SPAM ALLOWED
Don't do it. We will remove it and the user will be banned from the community forums.
Replying Tips
You are participating in a discussion, so put some thought and effort into making your reply worth reading. Here are some tips to follow.
- Don't reply to a title. Take some time to read the OP, and at least scan the rest of the conversation first.
- Ask yourself if your reply adds to the discussion. If it doesn't, give it some more thought before posting.
- Avoid making one-word posts just to agree with someone; you can use the "Like" link for that.
- Avoid making multiple posts in a row when one would suffice. This is a forum, not a chat room.
- If your reply is likely to divert the course of the discussion, consider starting a new discussion instead.
- Make sure your replies provide constructive feedback and support. No shaming or belittling others. Everyone was a "noob" at one time.
- An occasional joke or "snark" is generally okay, but we ask that you try to avoid derailing a discussion altogether.
Stay Cool!
We're all here to talk about GoToMyAccounts, and to work together toward making it an even better application. Criticizing ideas (by means of reasoned arguments, of course) is an important part of that. But let's not allow that to morph into personal attacks. We also ask that you avoid the following:
- Offensive or abusive language
- Posts intended to harass, impersonate, or defame others
- Unnecessary deletion of posted content
- Attempts to abuse or expose the private information of others
- Obscene or sexually explicit content
- Spam, phishing posts, and any actions intended to deface this site
- Obfuscating a link's true destination, for example with the use of link shorteners
All the above are grounds for moderator action. If you have an issue with another member, we ask that you please don't confront them yourself. Please just use the Report command on the post in question, then leave it up to the staff to deal with the situation.
Our moderators may edit or delete any content that is offensive or disruptive to the flow of communication. Serious or repeated offenses may lead to suspension of the offending user's account.
